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Communicating with customers via telephone, written correspondence, or email with regards to finding technical solutions.
Facilitating resolution of complex technical issues in all areas of assigned Microsoft products by collecting the necessary documentation or recreating issue in house.
Efficiently managing the relationship with customers and thoroughly documenting their cases.
Insuring customer's issue is resolved to their satisfaction.
Keeping the customer updated on the status of issue, as well as keeping the CRM system updated with current information on the case, recommendations and resolution.
Collaborating on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Collaborating with Tech Leads and Escalation Resources when appropriate.
Fluency in English and in German.
Bachelor Graduate.
1 year of technical support experience call center or a service center supporting computer HW product clusters or on site support experience.
Strong analytical and trouble shooting skills.
High level of self-motivation with a strong desire to solve problems and multi-task with priority.
Excellent demonstrated customer service skills.
Knowledge and experience with Microsoft Windows Client Platforms (Windows 2000/XP/Vista).
Knowledge or experience with Microsoft Exchange and other Messaging Clients (POP3/IMAP/SMTP).
"...Lugera - The People Republic, can I help you?
...enthusiastic and gregarious! ...helpful and present! ...young and
smart! ...ah, almost forgot: also good-looking!...
This is in a nutshell the Lugera - The People Republic team in Romania. Like our
colleagues in the Netherlands, the Czech Republic, Armenia, Poland and
Slovakia, we are a bunch of dedicated, happy people ready to face in a
natural, positive and friendly fashion all your challenges... a bunch of
people at the service of people, unconditionally!
You will find with Lugera - The People Republic the most wonderful HR company,
long-term commitment, full-time dedication on the job, as well as the most
extraordinary parties ever.
Whenever in need of a genuine & devoted long-term partner and friend, call
us! ...You will sense the eagerness in our approach to be flexible, highly
innovative, sharp, non-traditional, supportive and pro- active...! You
will feel we are here for you...!
...Thank you for calling Lugera - The People Republic! ... and paramount important:
THANK YOU FOR BEING THERE WITH US!
Address: 98 Vulturilor Street, Grawe Building, G, 1, 2, 3, 4, district no.
3, Bucharest;
mail to: office@lugera.ro;
Phone: +40 (0)21 3187120, +40 (0)21 3187120, 0800 0800 70 ,0800 0800 70 or
at office@lugera.ro.
In urma furnizarii datelor cu caracter personal, conform legii 677/2001
beneficiati de dreptul de acces, interventie asupra datelor, dreptul de a
nu fi supus unei decizii individuale.
Totodata aveti dreptul sa va opuneti prelucrarii datelor si sa solicitati
stergerea acestora.
Prin inregistrarea acestui curriculum vitae sunteti de acord ca Lugera &
Makler sa prelucreze datele cu caracter personal declarate.
Societate autorizata ca si Agent de Munca Temporara seria B nr. 0000010
din 31.10.2005, inregistrata in Registrul National de Evidenta a Agentilor
de Munca Temporara cu nr. 42."
