Job expirat
Key Accountabilities:
To ensure support service to resolve problems encountered by internal / external IT infrastructure users; this can mean inter alia:
- Analysing support requests ;
- Examining all problems; evaluating complexity, impact and priority.
- Giving required support efficiently and effectively and in accordance with priority, impact and established response time.
- Follow up assigned problems in our incident management tools
- Act as the owner of all tasks/tickets/issues assigned to you
- Document in detail all assigned tickets with your performed actions and your troubleshooting steps
- Taking decision regarding open tickets and complete with your suggestions/comments
- Perform onsite interventions at the user infrastructure/data centre
- Perform basic installations at clients environment/infrastructure
- Analysis of ongoing problems to detect the proper root cause and offer solutions towards colleagues/clients/users
- Search intensively to obtain the desired solutions and take the proper initiative before escalating towards the higher support level
- Initiative by communicating proposals for areas where improvements can be made
- Working in accordance with our quality standards, procedures, processes and work instructions.
- Reporting on progress, issues and problems to the supervisor; giving suggestions to optimise service offered and work processes
To be successful in this role, you will:
- have 1+ year experience in desktop and network support, preferably within a corporate environment
- have proven experience in supporting PC hardware (peripherals) and software (installation and configuration), including software applications (MS Office 2003) /Operating Systems (WIN 200/XP), relocation of equipment, software/image reloads, problem resolution, application of emergency fixes, virus removals
- be familiar with switches & routers
- have good communication skills
Required Technical competences:
- Technical skills: Works with MS Office software (Word, Excel, Outlook), is familiar with internet, works in accordance with procedures for fault management and ticketing systems.
- Knowledge of Microsoft Windows X Operating Systems
- Microsoft office issues ( error messages, improving performance, , advanced knowledge required and in depth troubleshooting)
- Windows in depth troubleshooting (error messages, improving performance, tweaking system, advanced knowledge required and in depth troubleshooting)
- Specific corporate software ( installation, error messages, troubleshooting )
- Networking ( Advanced user-level support, checking of settings, tweaking PC settings for the network )
- Server monitoring ( In depth server monitoring, interpreting error messages, reporting )
- Microsoft Windows Server X Systems - ISA is a plus
- Active Directory ¿ ISA is a plus
- Exchange 2003 ¿ ISA is a plus
- SQL server ¿ ISA is a plus
- Knowledge of Vmware is a benefit
-We offer: Highly motivating salary, trainings, career advancement opportunities, exposure to latest technologies methodologies.Career advancement opportunities
Professional environment with Global perspectives
Backed by a 9-year proven record, TechTeam Akela is a premier provider of Software Development Outsourcing services to a large client base in Western Europe and USA. A leader of quality in the industry, TechTeam Akela is the first company in Romania to have received a Staged CMMI-DEV level 3 certification. TechTeam Akela is a wholly owned subsidiary of TechTeam Global, Inc (Nasdaq: TEAM), a company with deployment centers in 19 countries, a team of 2600 specialists world-wide and over 600 projects implemented in various industries across the Globe.
To deliver inspired business solutions to its customers, TechTeam Akela strives to hire the best professionals available on the Romanian market, from experienced Software Engineers to extremely promising graduates who we grow into IT specialists. TechTeam Akela brings together top technical talent, positive thinking, strong resources and a professional, high tech approach to software development.
If you’re looking for a job where team work is essential, where projects evolve and follow the latest technological advancements along with your personal and professional development, TechTeam Akela is just the place.
Find more about us at www.akelasoftware.com or www.techteam.eu
