Job expirat
To ensure 1st level support service to resolve problems encountered by External customers; this can mean inter alia:
-Analysing support request sent by the customer by calls, mail, web submit
-Examining all problems; evaluating complexity, impact and priority.
-Giving required support, efficiently and effectively and in accordance with priority, impact and SLA¿s.
-Escalating problems according to procedures; to the client¿s helpdesk or to the 2d level support technician
-Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately.
-Taking decision regarding open tickets, giving feedback on cause of, and solution to, problem to user.
-Managing and reporting resolved problem
Fluent in English + HUNGARIAN
Excellent communication skills
Outstanding customer service skills
Analytical mind for troubleshooting
Team spirit
Striving for excellence
Looking for long term opportunity
Medium ¿ advanced IT skills:
- MSOffice, internet (navigation, downloading, configuring, using shortcut keys),
- Hardware (role of each component, forced shut down, shortcut keys, periferics),
- Windows (drivers, searching, file types, Windows explorer, archiving, background application closing),
- E-mail (verifying, replying, forwarding, searching),
- Acrobat Reader (searching through the document),
VERY ATTRACTIVE
ERA CONSULTING - Franciza Antal International in Transilvania (AB, BH, BN, CJ, MM, MS, SJ, SM)