Job expirat
The role and responsibilities of IT Support Analyst:
• Run the daily onsite support of IT infrastructure:
O Installation, setup & configuration technical equipment and software within onsite IT’s responsibility areas
O Support of technical equipment and systems within onsite IT’s responsibility areas, i e server room, backup, local area network, printers, meeting room equipment and faxes
O Second level support for onsite users, and following up/contact with users according to company’s IT guidelines
O Testing of systems according to approved processes
O Contact with local re-sellers and vendors, support issues only
O Hardware life cycle management, replacement only
O Follow up purchase and payment of necessary equipment and services needed for daily infrastructure operations, in co-operation with IT team leader
• Education/training of users
• Reporting responsibility to IT team leader
• Seek guidance from IT team leader when necessary
• Be updated on local business and organization knowledge
• Personal responsibility to comply with affiliate policies and guidelines
• Well informed in local onsite infrastructure systems and services
Background:
• Technical education or “Super user” on Windows XP and MS Office
• Knowledge of an email system (Outlook or Lotus Notes would be a plus)
• Good knowledge of PC hardware and OS, troubleshooting
• Fair knowledge of networking (LAN/WAN, TCP/IP, Internet/Intranet)
• Prior experience in an IT support department or helpdesk would be a plus
• Any certification in the areas above would be a plus
Skills:
• Analytical, structured, duty full, practical, efficient
• Quickly acquire new skills and knowledge
• Good social- and communication skills
• Ability to work independent and cooperate in teams with focus on support
• Ability to achieve good results under pressure/stress
• Ability to prioritize, multitask
• Ability to acquire business knowledge
• Ability to read and understand documentation
• Fluent in English, both spoken and written.
QPAS performs professional services in HR, management and business consulting such as:
- Head hunting and executive search
- Recruitment and personnel selection;
- Personnel and job evaluation;
- Analysis, planning and drawing up human resources strategies;
- Management studies and strategic planning; Carrier advice and orientation;
- Outplacement;
- Services available for all level’s of management.
