Job expirat
Responsibilities:
- Monitoring of ticket quality such as the following of rules and procedures, the correct assignment of tickets and addressing issues directly with IT support team members;
- Handling complains by following them, reporting on causes and providing feedback;
- Checking and following up on incidents??? feedback provided by users;
- Defining and improving of the guideline book to be followed by all IT;
- Giving and accepting feedback on an ongoing basis;
- Implementing quality improvement strategies;
- Supporting the optimization of processes;
- Training and assisting new QA Analysts.
Requirements:
- University degree, preferably in computer science or high school degree, combined with relevant experience;
- Fluent in both German and English language, capable to communicate with non-Romanian parties on a daily basis;
- Proficiency in computer operating (especially MS Office, Internet browsing and databases) and the ticket logging tool, currently Remedy;
- Customer oriented for complain management, reliable and good team player;
- Be a calm and patient individual, especially under stress, and possess a strong capacity of persuasion;
- Good understanding and handling of procedures and organisational issues;
- Being personally flexible and willing to adopt new approaches;
- Understanding, connecting and dealing with issues related to various business areas;
- Ability to prioritize workload and handle multiple tasks simultaneously;
- Previous work in international companies is an advantage.
Company Description:
Multinational company, one of the leaders in the oil & gas industry.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval.
BRAINSPOTTING is a Human Resources Consulting company specialized in the Recruitment of professionals in the area of Information Technology and Communications (IT&C).
We are servicing our corporate clients by searching, attracting, selecting and presenting the most suitable IT&C specialists in order to complete their teams, as well as consulting them with regard to their present and potential human resources needs.
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro.