Job expirat
• Provides first level IT Support to multiple clients supported out of Romanian Service Desk. Performs initial level of problem identification and attempts resolution.
• Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
• Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
• Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base.
• Shares information required for the team to be successful
• Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings
• Develops and maintains knowledge of BMC Remedy (incident tracking system), AIDU and of the Service Desk procedures and business environment
• Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
• Excellent customer service skills
• Excellent interpersonal skills
• Technical expertise in the following:
• Windows Operating Systems
• Microsoft Office
• Network Connectivity
• Print Services
• Hardware
• Microsoft outlook client and OWA.
• Bachelor degree in related field or equivalent work experience
• 1-3 years Personal Computer experience including customer support or Help Desk
• Experience with a problem management process an advantage
• Ability and desire to build additional technical skills
• Ability to interact effectively with others in a team environment
• Ability to follow instructions to produce desired results
• Aptitude to manage many tasks simultaneously
• Ability to work with broad range of experience levels
• Fluent in English and Spanish
• Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
