Job expirat
• Perform high level problem evaluation & identification
• Monitor and track incidents to ensure that resolutions occur within the customer Service Level Agreement
• Perform incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper attention
• Develop and maintain knowledge of customer and customer specific business environment
• Provide input for development, maintenance, and process improvements of departmental procedures, incident reports and other projects
• Coordinates emergency call allocation changes
• Facilitate Service Desk facility tours (Internal and External)
• Provides continuous updates for all Service Desk issues on any related event that may impact agents and/or customers, as well informing all LoDs
• Coordinates the Crisis teams in case of an emergency or severe weather. Management partnership is utilized.
• + 5 years experience in a Service Desk environment
• Bachelor degree in Computer Science or related field or relevant work experience
• Experience participating on leading projects
• Fluency in English
• Nice to have German or French language skills
• Excellent communications skills, written and oral
• Strong analytical skills
• Strong leadership and decision making capability
• Thrives in a high pressure environment
Bring your talent and passion to Accenture - sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is one of the world's leading companies providing consulting, technology and outsourcing services, with approximately 281,000 people serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees' development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills, visit our careers website accenture.ro/cariere and our Facebook page facebook.com/accenture in romania.
