Job expirat
- Provides first level IT Support to multiple clients supported out of Romanian Service Desk. Performs initial level of problem identification and attempts resolution
- Must maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues.
- Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
- Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base.
- Shares information required for the team to be successful
- Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings
- Develops and maintains knowledge of BMC Remedy (incident tracking system), AIDU and of the Service Desk procedures and business environment
- Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
- Working hours are predominantly in shifts, between 07:00-19:00 (Monday to Friday), but some earlier starts at 05:00 or 06:00 may be required
- Excellent customer service skills
- Excellent interpersonal skills
- Fluent in English and Germanh
- Fluency in more than one supported European language is an advantage
- Professional skills: problem solving/troubleshooting, analytical, written and oral communication, administrative and organisational- Bachelor degree in a related field or equivalent work experience
- Technical expertise in the following: Windows Operating Systems, Microsoft Office, Network Connectivity, Print Services, Hardware, Microsoft outlook client and OWA.
- Ability and desire to build additional technical skills
- Ability to interact effectively with others in a team environment
- Ability to follow instructions to produce desired results
- Aptitude to manage many tasks simultaneously
- Ability to work with broad range of experience levels
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
