Job expirat
- Main responsibility is to support the business users and ensure a smooth operation;
- Plan and lead IT improvement projects following global IT strategy;
- Work closely together with the business leaders to understand their needs and suggest different solutions;
- Follow up the problem resolution and if necessary intervene until it gets resolved;
- Create monthly updates, statistics about the availability and reliability of IT systems;
- Keep contacts with vendors and service providers, work together closely with IT teams;
- Deploy monitoring tools to ensure proactive prevention against system failures;
- Creates/updates all procedures and documentation related to IT systems;
- Proactively maintains security environment.
- University degree in IT field, mandatory;
- A minimum of 3 years experience with IT projects/infrastructure implementation/support/managament within a Windows environment;
- Experience in supporting ERP applications;
- Experience of call centre/BPO systems (knowledge of voice solutions - PBX, Call flow, ACD) would be a distinct advantage;
- Experience with different network components (LAN, WAN, Firewall, Router, Switch, MPLS);
- MCSA (optional);
- knowledge on ITIL processes (optional);
- Successful track record in getting results with job related projects;
- Project management skills and experience;
- Must be a strong hands on leader who is highly organized and able to multi task;
- Assure that standards and policies are in place;
- Good customer service skills, written/verbal communications skills, proactive and team player;
- Analytical and problem solving abilities;
- Very good English knowledge.
GENPACT is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, GENPACT has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services & Program Management.
