What you will do
Identify, log and escalate incidents to the correct department according to the procedures;
Provide first level support for requests received through chat, phone and service desk tickets;
Handle second level support tasks and route them to the correct department when needed;
Responsible for the process of user creation/departure;
Responsible for Active Directory administration (security groups, access rights management);
Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management);
Performing infrastructure tasks like configuring devices, managing software updates, backups and updating firmware’s.
Good verbal and written English communication skills;
Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends;
Willingness to learn new IT skills and knowledge;
Experience with Microsoft Office software;
Experience with service desk / ticketing system;
Experience with documentation / knowledge base system;
Basic experience with IT processes like ITIL or related practices;
Experience with Active Directory and Exchange is a plus;
Networking knowledge (Network protocols, VPN, routing) is a plus;
Experience with multiple (recent) Windows versions is a plus;
Experience with Windows Server or Linux experience is a plus.
vidaXL is a rapidly growing international online retailer. Our success is based on our belief that things can always be better and more affordable: ‘Expect more', as nobody likes to pay too much for products. We are continuously expanding our product range and offer the best products for the best price. We like to go the extra mile for our customers by improving popular products and making them even cheaper.
With our own vidaXL brand, we offer customers the most extensive range of products that are hard to find and/or a lot more expensive at other sellers . With our slogan ‘Impossible? Think again!’ we strive to keep exceeding our customers’ expectations. That is a promise they can hold us to.
vidaXL has created an effective online retail network that enables all customers in Europe, Australia and the United States to acquire products for in and around the house at competitive prices. In addition, our knowledge, experience and logistic network enable other online retailers to grow along with vidaXL.
Site web: https://corporate.vidaxl.com/#vacancies