Job expirat
Provide Level 1 support on Core load and specified business applications;
Record and process issues received by phone or web into Clarify CRM system;
Troubleshoot and try to resolve issues; Mission Critical, high severity incidents and cases where no remote value can be added should be dispatched to the appropriate support team without delay;
Dispatch issues that cannot be resolved by Level 1 team to Level 2 or other support team as appropriate;
Follow-up on dispatched issues;
Provide Customer feedback on outstanding issues;
Provide basic support on network, server, telephony, application issues etc.
Provide basic support on Remote Access issues;
Provide support on MS products
This is a full time, located in Bucharest.
Very good knowledge of Spanish and English.
Good Knowledge of MS Office products.
Good typing skills.
Good oral communication skills.
Interest and willingness to work in IT Helpdesk.
Extensive training programs on IT related topics.
Multinational exposure.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
