Job expirat
- Handling Customer IT demands via Voice / Non-Voice
- IT troubleshooting
- Taking calls in English of any priorities
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
- Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
- Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
- Sharing knowledge case with the team
- Creating Standard Operating Procedures
- Training new associates and cross-training existing associates
- Attending training sessions
- Administrative work for helpdesk needs
- 0-2 years experience in IT
- Good PC knowledge
- Very good knowledge of English
- Problem solving skills
- Highly customer oriented behavior and way of working
- Responsible, mature and punctual
- Patience, empathy, diligency, preciseness
We are looking for a Process Associate IT Helpdesk level 1
Our client is a multinational company which deals in process outsourcing. They would like to expand their team for a new project in IT support field, with a 6 months duration.
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
