Job expirat
- IT remote troubleshooting
- To provide Level 2 support to users for cases which were not resolved at Level 1. This involves advanced troubleshooting and research for solutions
- Taking calls on English of any priorities
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
- Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
- Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
- Sharing knowledge case with the team
- Creating Standard Operating Procedures
- Training new associates and cross-training existing associates
- Attending training sessions
- Administrative work for helpdesk needs
- 1-3 years experience in IT
- Very good knowledge of English
- Basic understanding of Microsoft Windows, Microsoft Office, Internet Explorer, Adware. Exposure to Technical issues arising with PDAs, Blackberry. Aware of mainframe and outlook server architecture.
- MCSE certified / CCNA certified
- Skill to troubleshoot complex technical problems. Logical thought process.
- Demonstrated Ability to research solutions and prepare SOPs for new technical problems. Should have been an SME on some technology in previous role
We are looking for a Process Associate IT Helpdesk level 2
Our client is a multinational company which deals in process outsourcing. They would like to expand their team for a new project in IT support field, with a 6 months duration.
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
