Job expirat
Purpose of the Position
• Handling Customer IT demands via Voice / Non-Voice
• IT troubleshooting
Responsibilities:
• Taking calls on the above mentioned languages of any priorities
• Handling emails / webcases , translating them into the appropriate language, depending on
customer requirements
• Document cases for each incident, handle cases meeting Service Level Agreements (customer
requirements), follow up case status
• Troubleshooting IT problems according to the Standard Operating Procedures and previous
trainings
• Sharing knowledge case with the team
• Creating Standard Operating Procedures
• Training new associates and cross-training existing associates
• Attending training sessions
• Administrative work for helpdesk needs
• Arranging working schedule with collegues flexibly, according to business needs
Requirements:
• Good PC Knowledge
• Problem solving skills
• Highly customer oriented behaviour and way of working
• Patience, empathy, diligency, preciseness
• Responsible, mature and very punctual person
• Very good knowledge of other European language than English.
Very good knowledge of one of the languages: Italian/ Italian and French / Dutch/ Polish/ Swedish/ German
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
