Job expirat
Description of Main Tasks and Responsibilities:
• Taking calls on the above mentioned languages of any priorities
• Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
• Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
• Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
• Sharing knowledge case with the team
• Creating Standard Operating Procedures
• Training new associates and cross-training existing associates
• Attending training sessions
• Administrative work for helpdesk needs
• Arranging working schedule with collegues flexibly, according to business needs
Required Special Skills
• Good PC Knowledge
• Problem solving skills
• Highly customer oriented behaviour and way of working
• Patience, empathy, diligency, preciseness
• Responsible, mature and very punctual person
• Advanced English level
Personality Descriptions of Employee:
• Team-worker
• Customer-oriented
• Enthusiastic
• Willing to achieve high standards
• Flexible
• Punctual
• Responsible
Career impact with Genpact!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".
Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
