Job expirat
Handling emails / web-cases
•Document cases for each incident, handle cases meeting
•Service Level Agreements (customer requirements), follow up case status
•Troubleshooting both hardware and software related issues.
•Equipment install, setup and deployment.
•Provision of equipment both in the office and abroad.
•RSA token management and user management in AD.
Windows Support.
•Familiar with Microsoft Office suite, Microsoft Outlook in particular.
•Computer assembly and dismember knowledge.
•Ability and willingness to learn complex IT infrastructure domains,
•Familiar with troubleshooting and installing Windows based operating systems (XP/Vista/7, 8, Server)
•Previous work in a large Windows based environment for Helpdesk is an advantage
•Familiar with basic network setup (small LAN & VLANs)
•Software troubleshooting and root cause analysis
•The opportunity to build a long-term career within a stable multinational environment;
•A dynamic, young and enthusiastic team;
•Customized training package according to job requirements and personal career plan;
•Meal tickets;
•Medical and life insurance;
•Bonuses based on performance;
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
