Job expirat
As an IT Helpdesk you will report, manage and solve problems and issues identified by internal customers, at software and hardware level. You will make hardware and software acquisitions, following the internal procedures.
As an IT Helpdesk at Avira you will:
- Deal with internal customer service
- Debug and fix hardware problems
- Send defective hardware equipment for warranty replacements
- Maintain the network at physical level (cabling)
- Monitor and solve administrative duties for the printing system
- Make hardware and software acquisitions
- Rollout planning, organization and implementation (ex. PGP)
- Have excellent knowledge of Windows operating systems (Windows XP/7) and popular Office products
- Have excellent knowledge of computer hardware (experienced in computer hardware break-fix, hardware concepts)
- Have knowledge of networking fundamental concepts
- Have knowledge of Linux operating system (beginner level) is a plus
- Have diagnostic and troubleshooting skills
- Have some user support experience
- Have good communication skills and also very good social skills
- Are a team player
- Speak English very well and might also some German language skills
- Have the ability to quickly acquire new skills
Send us your resume at career@avira.ro.
Located in Bucharest - Romania, Avira was founded in 2004 by a dynamic core of security experts who is committed to the following values: security ethics, professional attitude, open spirit, pride and respect. These principles are meant to stand at the base of any long term
collaboration and partnership that Avira Soft will undertake.
Avira Soft gathered a team of more than 50 dynamic professionals who are permanently collaborating with the experimented specialists of Avira GmbH , Germany. We are a dynamic and creative team and our purpose is to produce high quality software.
We also impose some requirements for our candidates: creativity, technical knowledge, team working capabilities and the ability to finish the job on time.
