Job expirat
- Taking calls on the above mentioned languages of any priorities;
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements;
- Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status;
- Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings;
- Sharing knowledge case with the team;
- Creating Standard Operating Procedures;
- Training new associates and cross-training existing associates;
- Attending training sessions;
- Administrative work for helpdesk needs;
- Arranging working schedule with collegues flexibly, according to business needs.
- Good PC Knowledge;
- Problem solving skills;
- Highly customer oriented behaviour and way of working;
- Patience, empathy, diligency, preciseness;
- Responsible, mature and very punctual person;
- Very good knowledge of other European language than English.
PERSONAL SERVICES GROUP este una dintre firmele cele mai importante in domeniul leasingului de personal si al recrutarii de personal din Ungaria.
Prin dezvoltarea continua si largirea gamei serviciilor noastre ne ocupam de tot ce inseamna managementul fortei de munca al unei companii.
Pe langa Sediul Central din Budapesta alte birouri regionale stau la dispozitia Partenerilor nostri si aplicantilor prin profesionisti si specialisti in domeniu. La momentul actual avem birouri in Slovacia, Cehia, Romania si Germania, intentionam si continuarea acestei extinderii.
PERSONAL SERVICES GROUP va pune la dispozitie cu o gama de servicii in domeniul resurselor umane: Recrutare de personal; Leasing forta de munca; Administrare de personal; Consultanta HR; Testare si Evaluare; Formare profesionala.
