Job expirat
The process contains the following major steps:·
- Taking calls on French
- Handling emails / webcases , translating them into the appropriate language, depending on customer requirements·
- Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status·
- Troubleshooting IT problems according to the SOPs and previous trainings·
- Sharing knowledge case with the team·
- Creating SOPs·
- Training new associates and cross-training existing associates·
- Attending training sessions·
- Administrative work for helpdesk needs·
- Arranging working schedule with collegues flexibly, according to business needs
- Fluency in French is required ;
- Good command of English
- Good computer skills
- Previous experience in a customer service position/support center environment would be an asset.
- Open minded, positive attitude (doing his /her best to get along well with the rest of the team and reporting any issue to the manager when they occur)
- Cooperating with the team – asking for help when needed·
- Willing to learn and be coached by the process trainer and the team
- Keep a calm mind set while talking to the users over the phone
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
