Job expirat
- Investigate and solve requests from employees (through Help Desk Dispatchers and other Service Desk channels) related to hardware and software issues with minimal business impact on the Customer within agreed service levels and business priorities
- Document cases for each incident, follow up case status
- Take calls when the requests can not be managed through email
- Support all company users in related IT issues
- Administrative work for Help Desk needs
- Install new computer hardware and software accordingly to standard procedures and test their functionality according to operational procedures
- Other duties as assigned
- IT educational background
- Fluent in English
- Good knowledge on Support processes and Workstation support
- Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations
- Basic understanding of the voice systems
- Problem Solving Skills
- Strong Customer orientation skills
- Ability to work under stress condition
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com
