10-11-2008 | EXPIRA LA 16-11-2008
Job expirat
- Deliver services as defined in Service Level Agreements; ensure the faster, accurate and reliable service to the end customer;
- Identify technical problems and offer proactive resolution of inquiries of customers regarding the current platform;
- Enter service request details into call tracking system;
- Report extra services provided beyond Service Level Agreements;
- Escalate and record all Incidents;
- Track and maintain the Asset inventory database;
- Conduct periodic/regular audits to ensure accuracy/integrity of the asset inventory database;
- Inspecting selected hardware on a regular basis to confirm operational ability.
- Technical University degree;
- Minimum 1 year relevant experience in IT infrastructure Service delivery;
- Good knowledge of Microsoft Windows operating systems;
- Good knowledge on Workstation support;
- Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations and Voice Systems;
- Superior problem solving and analytical skills;
- Strong customer orientation skills;
- Fluency in English.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com.
Join Accenture for a career that keeps you motivated and moving forward. Work on vital assignments for top class clients and help them achieve high performance. Push yourself, while developing your skills and confidence. Work with the best people worldwide to solve problems and do what hasn\'t been done before.
If this is your idea of a typical working day, Accenture is the place to work.
