Job expirat
- Receives and logs internal and/or external customer problem/ request /issue and ensures proper documentation;
- Identifies customesr’ issues and follows defined procedures to solve them;
- Documents troubleshooting efforts and records customer information in data capture tool;
- Develops and maintains a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction;
- Participate in on-the-job training and classroom training;
- Promotes products and services to meet customer’s needs;
- May act as the knowledge resource for a product/ service and use this knowledge to raise process and/ or procedure improvement opportunities to supervisor/ team lead;
- May deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.
Fluency in German and English
- Proficieny in some relevant computer applications (SAP, internet explorer, Outlook usage, Microsoft Office) is an advantage;
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis;
- Customer service orientation.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and our Facebook page https://www.facebook.com/accentureinromania.
