Job expirat
As an IT Assistant, you will be the first point of contact for local applications support for customer service representatives in Russia & Ukraine.
You will have to be able to communicate fluently in Russian, expectation is to fix 60% or more of issues on the spot, for the rest execute the change and version management processes that will be defined.
You will be coordinated by a senior that will know the business cases, applications & technical infrastructure – second level of support. Job scope is limited to Russia & Ukraine.
Provide support for local applications supported
Document changes and keep version management.
Keep communication on change progress and implementation.
Escalate to second and third level of support in case of need
Interface between P&G and local provider where needed.
- Advanced Microsoft Access & Excel skills
VBA programming (Visual Basic for Applications)
- Very good Russian and English
- Interpersonal skills (listening, accepting suggestions, giving feedback)
- Skills in problem analysis and problem solving
- Ability to work in team
- Suggesting new approaches, ideas, improvements
- Working with goals and priorities.
Procter & Gamble is one of the leading global players in the FMCG industry with over 100,000 employees worldwide and more than 300 brands (such as Ariel, Tide, Bonux, Pantene, Head&Shoulders, Wash&Go, Pampers, Always, Blend-a-Med, a.o.).
Our company encourages diversity, including a broad range of personal attributes and characteristics such as gender, race, age, cultural heritage or personal background.