Job expirat
Responsible for advanced handling of customer service requests within the area of Operation Assurance with full responsibility for lead-time and quality
Take responsibility that LSA/SLO objectives that are being meet according to defined fault priority level
Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders
Analyze, isolate and solve complex fault issues as well as contribute to corrective actions.
Holder of expert knowledge in specified products areas regarding Operation Assurance
Documented several years of experience from advanced service and/or maintenance within the requested competence areas
True customer mindset
Excellent quality mind set
Good communication skills.
Experience of working in a global multicultural environment
Excellent in written and verbal communication skills in English language is a prerequisite.
Strong analytical and organizational skills
Ability to work independently and in a team environment
Ability to work under strong pressure related to scale of business impact
Open-minded as well as highly service-minded with the ability to motivate people
Being able to take initiatives and make decisions
Detailed technical competences
Should have experience equivalent to Level 3 or above according to the Ericsson Career Model.
Advanced knowledge of trouble-shooting, configuration and problem solving skills within Enterprise customer networks, in particular mobile operators, primarily with routers (Cisco, Juniper, and RedBack), Firewall (Netscreen), Load Balancer (F5), but also Extreme and Ericsson product portfolio.
Further within IP Network product area, QoS, VPN, Routing Protocols, MPLS, VoIP, and Security (firewall policies, security analysis, intrusion prevention).
In addition, high knowledge of TCP/IP protocol suite and high level application protocols (GTP, RTSP, H323 etc) is strictly necessary.
Deep knowledge of MPBN architecture (Core and IP Layer)
Knowledge of ByteMobile platform, which includes Sun Solaris administration skills and Load Balancers administration skills.
Knowledge of packet logic platform
Knowledge of DNS IP Works, which includes Sun Solaris administration skills and DNS knowledge base.
Knowledge of scripting management for network administration purposes (Unix shell, Perl, XML, Phyton etc)
Knowledge of Performance Management for IP devices (SNMP based tool for monitoring and performance purposes).
Knowledge of IVR Telsis
Related products and services
International wide Area Network
Country wide Area Network
IP-Management
WAN accelerators, e.g. Peribit
RACOM dial up
DNS Management
Firewall Management
Qualification
Bachelor of science in Electrical Engineering, Computer Information Systems, or equivalent with minimum of 5 to 7 years of work experience.
Cisco Certification (min. CCNA)
Juniper Certification
Bytemobile training done.
Attractive package.
On behalf of our client, Ericsson GSDC Romania, we are searching for a for various Engineer\'s position.
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks.Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.
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