Job expirat
Provide technical support of several internet systems
Reporting to EMEA IT Technical Support
JOB PURPOSE:
¿ Manage day to day tasks and prioritize workload for Junior technical support.
¿ Ensure that all support calls are logged using RoyalBlue helpdesk, monitored and closed to agreed Service levels.
¿ Assist in functional and UA testing of VIPS (Versatile Internet Production System) application code
¿ Code migration between development environments as required
¿ Provide backup to SQL Database administrator
¿ Provide day to day support for VIPS application
¿ Provide day to day support for KPI application
¿ Provide day to day support for Harlow FTP application
¿ Problem solving operational issues, bug reporting
¿ Provide support for automation department
¿ Promote user confidence in using the system
SOFTWARE USED:
¿ Visual Source Safe Source Offsite
¿ Microsoft Office 2000 XP Suite 2003
¿ SQL Server Enterprise Manager Query Analyser
¿ Visual Studio 6 (Visual Basic, ASP)
¿ VIPS application and supporting VB applications
¿ IIS 5,6
¿ IE 6
General
¿ Provide day to day technical support for EMEA Internet applications
¿ Ensure support calls are correctly logged, monitored and closed
¿ Provide support for automation department
¿ Support global roll-out of application to overseas locations
¿ Provide back-up function to SQL DBA
Specific
¿ Prioritize and schedule day to day support items
¿ Create and agree SLA¿s for VIPS, KPI & Spec support within EMEA region
¿ Identify cause of operational issues
¿ Monitor VIPS, KPI & Spec error e-mails and action as required
¿ Rectify operational issues where possible or escalate as required
¿ Ensure items are logged to the Helpdesk provide audit trail and future knowledgebase
¿ Use of Query Analyser Enterprise Manager Profiler tools to perform data analysis
¿ Use of Visual Interdev IDE to perform application debugging
¿ Assist in data copying functions using DTS package to move data between environments
¿ Provide telephone training and support as required
¿ Reviewing System Procedures & Documentation
¿ Assist in functional and UA testing of VIPS application code
¿ Migrate code between environments as required
MANNER: Works well in a small team (E)
Able to work under pressure (E)
Approach and solves problem systematically (E)
Professional appearance, excellent communication skills
REQUIRED SKILLS : Experience in writing documentation (D)
Excellent communication oral and written English (E)
Excellent telephone manners (E)
Knowledge of Microsoft Office, particularly Excel (E)
Relational database experience (E)
Good knowledge of T-SQL and tools Enterprise Manager Query Analyser (E)
Basic DBA knowledge (backups monitoring) (D)
Familiarity with Visual Studio Tool Set & Debugging (E)
PREVIOUS EXPERIENCE : 12 months web based application support (E)
12 months relational database experience (E)
6 months T-SQL (E)
Application testing development experience (ASP, VB) (D)
ATTAINMENTS : Degree qualified in Computing or similar discipline
GENERAL INTELLIGENCE : Good communications skills (E)
Fast learner (E)
APTITUDES : Committed to continued learning (D)
Works on own initiative (D)
OTHER: Flexible with respect to hours worked and travel (D)
Additional languages (D)
An opportunity to work as a technical support analyst within Paxar¿s EMEA region working with the EMEA IT team, supporting, testing and debugging our global Internet applications.
HOURS OF EMPLOYMENT:
¿ 5 days / week 9am ¿ 5pm
Paxar Romania SRL este parte a PAXAR CORPORATION furnizor mondial de etichete, servicii si tehnologie de etichetare pentru industria imbracamintei ca urmare a dezvoltarii activitatii sale in Romania.