02-04-2007 | EXPIRA LA 08-04-2007
Job expirat
-Prepare monthly collections strategies
-Prioritize workload with minimal supervision
-Effectively forecast month-end metric results
-Report progress on an ongoing basis
-Demonstrate sound judgment, prompt follow-up, and timely escalations
-Learn customer infrastructure, processes, contacts
-Identify, negotiate, and implement payment solutions and customer process improvements
-Escalate disputes and non-responsiveness situations to internal or external contacts
-Document collections in centralized system
-Build and maintain strong internal and external customer relationships
-Identifies ¿at risk¿ customers and engages key contacts to resolve issues.
-Follows Company and department policies and processes.
-Facilitate dispute management process
-Identify root causes of problems and recommend solutions
-Communicate issues to cross-functional partners and facilitate dialogue through to resolution
-Identify and implement process changes
-Identify and manage disputed accounts per the dispute resolution process.
-Document and track problem frequencies
-Strong Prioritization skills
-Impact-analysis skills
-Strong Initiative
-Strong Organization Skills
-Strong Focus
-Forecasting skills
-Advocate of change
-Fluent English (written and spoken), German is a must
-Strong initiative
-Strong verbal and written communication skills
-Strong organization Skills
-Conflict Management
-Strong ability to influence
-Strong negotiation skills
-Strong escalation skills
-Exceptional problem solving
-Effective teaming
-Total knowledge of HP¿s Dispute Management process
-Strong organization skills
-Strong ability to influence
-Leadership and negotiation skills
To apply please visit www.hp.com/go/jobs (Job Number 980858)
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
