24-01-2013 | EXPIRA LA 23-02-2013
Job expirat
Job purpose
• An Isales team member is responsible for growing New Business and developing the End User base on behalf of Customer for her/ his assigned Customer’s region.
• Develop, maintain and enhance relationships with all End User (existing and new) serviced by Isales team.
• Grow the New Business to increase Customer’s overall market penetration throughout the targeted End User segments.
• Support direct sales force with low value standard opportunities
Key-result areas
• Work with End Users to understand their needs and business drivers, solution expectations, decision timescale, and motivators to generate New Business and grow business from existing End Users.
• Adhere to the engagement model agreed with the regional Customer’s sales team.
• Work with the regional Customer’s sales team to qualify, quantify, and prioritize Leads.
• Prospect new End Users in the assigned Customer’s region in market segments.
• Refer Leads that cannot be serviced directly by Supplier to the appropriate regional Customer’s sales team and provide necessary follow-up to ensure the Leads are turned into New Business or Negotiated Renewals on a best effort basis.
• Consolidate Leads and translate them into a reliable regional New Business pipeline.
• Keep the sales tool up-to-date and ensure that the committed New Business is coordinated with the appropriate Customer’s sales team.
• Observe contracting procedures.
• Work with the regional Customer’s sales team on promotional activities for the End Users.
• Perform debt management functions in coordination with Customer’s Credit Controllers if the situation demands.
• 1 year experience in BPO or relevant industry preferred
• Sales experience with preference in the Telecommunications market is desirable
• Preference to previous experience in the Air Transport Industry will be a advantage
Knowledge and skills
• Have a passion for sales.
• Fluency in Russian/English or German/English with strong verbal and writing skills
• Able to analyse issues and problems, to determine the actions required to resolve them with minimum management supervision
• Be experienced in customer service environment
• Team player
• Ability to meet deadlines and be good at planning and organization
• Possess organizational skills
• Process Oriented
• Can Do attitude
• Disciplined and methodical
• Display ownership & responsibility
• Goal oriented
• Prioritisation skills
• Service Quality Sense
• Time and self management skills
Education and training: University degree or equivalent preferred.
• Training sessions provided by Company & Client
• Knowledge sharing initiatives
• Coaching sessions set by the Team Leader
• Attractive work environment within a dynamic team
• Motivating salary package based on personal achievements
• Career development within a multinational company.
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
