09-01-2009 | EXPIRA LA 15-01-2009
Job expirat
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
HP Customer Support Services manages the end-to-end support services value chain to maximize profitable growth for a wide range of products and solutions.
Currently, we are looking for candidates willing to join a competitive, rewarding business environment for the positions of: INDIGO SERVICE COORDINATOR – ENGLISH SPEAKERS
The Indigo service planning is the link between the technical teams and the customers. The service planners coordinate things so that the customers receive the right service according to their agreement with HP.
Responsabilities:
-Act as a point of contact between the technical teams, the non-technical teams and customer
-Will make sure the process flow is followed, as per procedure
-Constantly follow-up on outstanding cases
-Parts ordering, handling escalations when required, find suitable solutions to meet customer needs.
-Coordinate activity between teams across different countries/entities so that all defined process phases are successfully completed,
-Manage process escalations when required
-Young graduate
-Fluent English is a must
-Good communication skills (verbal)
-Able to work under pressure
-Able to coordinate activities of virtual teams
-Customer oriented
-Team player
-Strong conflict resolution skills
-Negotiation skills
-Structured approach
-Any other European language is a plus
HP is committed to developing products, services and information that are accessible to everyone, including people with disabilities or age-related limitations. This commitment supports our company s diversity and Total Customer Experience objectives and helps ensure that the benefits of technology are available to all.
