25-10-2007 | EXPIRA LA 24-11-2007
Job expirat
The Indigo service planning is the link between the technical teams and the customers. The service planners coordinate things so that the customers receive the right service according to their agreement with HP.
You will
-Act as a point of contact between the customer and the technical teams
-Will support the engineering teams in daily basis
-Constantly inform the customers on the case status via the phone
-Parts ordering, handling escalations when required, parts return
-Maintaining the Indigo data base up to date
-Collecting data from the customers on a regular basis
Young graduate
English and German language – fluent
Good communication skills both verbal and written
Proven customer orientation is a great asset
Able to work under pressure
Team player
Strong conflict resolution skills
Negotiation skills
Available to work in shifts
If you want to apply for the role please visit www.hp.com/go/jobs (Job number 177344)
HP invents.
We believe in thinking space. Room to create. Radical ideas.
And if ever we depart from that culture, we\'ll start over.
Our market is complex, but hp works simple: our structure is straightforward, grouping people and their skills in business or product sectors where they\'ll stimulate each other and work best together.
Our Business Process Operation is investing into a new global centre located in Romania to serve internal and external customers, operating business admin business process. Very strong growth in the next 2 years.
