Job suspendat de catre administratorul site-ului
Helping and encouraging the team to meet call handling standards and to work towards targeted objectives;
Constantly improving the project related knowledge level by taking calls/ handling web-submits;
Evaluating and developing team members through remote and side by side call quality monitoring;
Providing training / refreshment training and access to online internal trainings;
Submitting ideas regarding the improvement of procedures;
Ensuring organization on the floor in order to get the right person in the right place at the right time;
Ensuring procedures are followed in accordance with TechTeam quality standards and work instructions.
Excellent oral and written communication skills;
Proficiency in English language;
Advanced IT skills (MS Office, Windows, hardware, networking);
Minimum 1 year experience in similar position and business environment.
TechTeam is a multinational company with core competencies in the help desk and IT outsourcing areas. With headquarters in Detroit, USA , TechTeam is currently present in Belgium, Germany, United Kingdom, Sweden and Romania, providing support services for Global and local companies.
Romanian subsidiary has successfully grew in last 2 years having 300+ employees providing client support services in more than 10 languages. Specialists or just starting a STRONG carrier, PEOPLE are the most important factor of our SUCCESS.
Join now and start or advance your carrier in an international environment. Join TechTeam!
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