Job expirat
Responsible for the effective restore of service during an emergency situation. There is a need of a Incident Manager (Recovery Leader) into every emergency case. The Incident Manager remains involved in the handling of the case until it is resolved. The Incident Manager is responsible for the solving of TT (Trouble Tickets) process.
- Produces documentation and solves defined problems;
- Log and solve standard problems at a control centre,
- Interacts with other technicians, customer technical staff and other groups within Service Delivery organization;
- work in an international environment, with customers and suppliers.
Technical
- broad knowledge within telecom and datacom
Education
- University graduated
Others
- Fluent English (spoken and written)
- work independently, keep own competence and skills up to date.
- previous experience with managing Trouble Tickets process, in telecom or data com.
Attractive package
On behalf of our client, Ericsson GSDC Romania, we are searching for a for various Engineer\'s position.
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks.Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.