Job expirat
- Emergency Handling Work Instruction
- CSR Handling Process
- Management Escalation Process
- Follow the Sun Process
produces documentation and solves defined problems, log and solve standard problems at a control center, interacts with other Technicians, customer technical staff and other groups within Service Delivery organization
broad knowledge within telecom and data com
work independently, keep own competence and skills up to date
work on shift 24x7
work in an international environment, with customers and suppliers, fluent English and communication skills
Education: upper secondary school within relevant area and 3 y experience from Technical Support area within the Telecom or similar industry.
Broad TELCO and IT Knowledge
Understanding of 2G-3G telecom networks & network elements
3 years varied front office experience or supervision experience
Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally. More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
