Job expirat
The Inbound Email Operations, as a member of the Maintenance & Operations Team, plays an important role in ensuring the customers are contacted in relations to their enquiries. This position will provide numerous challenges and will enable interaction with HP employees at all levels, in all EMEA countries. The main responsibilities are:
-Communicate on daily basis with the Email Routing team;
- Send Customer responses to resolve enquiries;
- Investigate solutions to problems if necessary and follow up with customers;
- Communicate web improvements when received through the email channels;
- Monitoring of the Contact HP mailbox, route and respond where required;
- Provide a personal service to HP customers;
- Status updates to Operations Manager.
- High school graduate, optional college or university degree;
- Excellent English communication skills – written and spoken;
- Second foreign language would represent a plus;
- Able to manage time effectively and prioritize tasks;
- Willingness to help and find creative solutions where needed;
- Self motivated, enthusiastic and able to work under pressure;
- Interpersonal skills, reliable and fast learner;
- Experience with routing systems (Kana, Brightware) is an advantage, but not a requirement).
Attractive salary package, initial training and development opportunities in an international environment.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
