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This position is accountable for a specific business area with responsibility for Deliverables and Team Leading. All Client related activities, standard and non-standard, within the specified business are to be delivered to a high standard. The activities of the staff within the assigned team are to be effectively coordinated and reported.
The role holder shall:
• Perform Transactions on Client HR Systems.
• Action Client requests.
• Solve Client Problems.
• Improve results and performance.
• Produce operational metrics and reports.
• Give effective direction to the assigned team members, ensures service levels are met.
• Coaches / mentors assigned team members and gives constructive feedback.
• Have regular client interaction.
• Understand and adhere to Data Protection Criteria.
- Bachelor degree
- Fluency in Spanish and English
- At least 6 months experience in managing a team
- Understanding of Business Process Outsourcing.
- Leadership abilities.
- Good Client handling skills.
- Good communications, written and oral.
- Excellent problem solving and analysis skills.
- Self-Motivated, positive attitude and approach.
- Flexibility to take on additional responsibility and tasks.
- Accepts responsibility as an individual and works well within a team
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 175,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended August 31, 2007. Its home page is www.accenture.com
