Job expirat
• Supervise the team (clarify the process to the team, solve the issues, responsible for the escalation, organize the operation backups for the vacation period for instance).
• Understand the context of the client: specific relationship (trust relationship between the client and Accenture based on long term coordination).
• Cope with the client process expert in order to identify, clarify and solve the issues.
• Maintain a team spirit within the team (motivate the resources, be sure that the correct resources are on the good position, to schedule training session for them, to communicate to the team the main Accenture and client information, to provide feedbacks to the team).
• To be in contact with client management, to ensure the client is confident and satisfied with the service Accenture provides.
• At least 1 year work experience in a supervisory role
• Minimum 2 years work experience in human resources field
• Fluent knowledge of both Spanish and English
• Ability to work well under pressure
• Excellent process and documentation skills
• Ability to build and maintain relationship with clients, team members and colleagues
• Excellent PC skills
• Proven ability to work on own initiative, problem-solving skills
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
