29-01-2013 | EXPIRA LA 28-02-2013
Job expirat
Fast growing company, it will progressively enlarge its scope to other activities and is currently looking for a HR Contact Center Agent speaking Czech and French.
The HR Contact Center Agent receives and manages effectively and efficiently incoming inquiries/requests from employees and HR representatives of the countries served by the European HR SSC. They ensure that all inquiries/requests are recorded and resolved or escalated to appropriate actors, in accordance with established guidelines, policies and SLAs.
Responsabilities:
- Manage incoming inquiries/requests from employees and managers from different countries
- Receive inquiries/requests on HR topics especially on some HR specific applications, via phone or email, from employees and HR representatives of internal clients
- Handle requests irrespective of the channel received (oral and written)
- Analyze and categorize the received inquiry/request, to determine whether it can be managed by the Contact Center or needs to be escalated to other teams
- Refer internal clients to self-service options (e.g processes and policies existing on the Portal) as applicable and assist with self-service activities if needed
- Resolve inquiries/requests within their scope, either ‘online’ or ‘offline’, by performing search in knowledge base in an efficient and effective manner, and in line with defined policies and SLAs
- Monitor tickets related to inquiries/requests by tracking and updating their status through their lifecycle
- Ensure tickets are closed in a timely manner, in line with defined SLAs agreed with the client
Previous experience in or knowledge of Contact Center operations
- Understanding of Customer Services
- Exposure to a multinational environment is an advantage
- Knowledge of or experience in HR processes and tools is an advantage (but not mandatory)
- University degree
- Customer Focus
- Attention to details
- Communication
- Foreign Languages: advanced level of Czech, French and English.
- The opportunity to grow and to develop a career within SG EBS and the Societe Generale Group;
- The opportunity to work in a professional and multicultural team;
- Motivational salary package.
BRD - Groupe Societe Generale este a doua banca romaneasca, dupa activele bancare.
Cu o capitalizare de 3,5 miliarde euro la sfarsitul lunii aprilie 2006, BRD - Groupe Societe Generale detine prima pozitie, conform acestui indicator, intre societatile din domeniul financiar, listate la Bursa de Valori Bucuresti si a doua pozitie dupa acelasi nivel al capitalizarii bursiere daca luam in considerare toate companiile listate la BVB, indiferent de domeniu.
