Job expirat
-Assures client’s account functionality monitoring
-Receives claims from the clients
-Tries to solve problems signalled by the clients depending on the knowledge level
-Interfaces with colleagues in order to serve customer’s requests, when responsibility is detained locally
-Interfaces with clients providing information and updates on application functionalities
-Interfaces with clients providing relevant information on application’s availability
-Provides training to client’s personnel about application’s functionalities and usage
-Assures internal reporting as requested from management.
Expected Competencies
Informatics
-Deep Knowledge of Microsoft Office package (mainly Outlook, Word, Excel)
-Deep Knowledge of Web Browsers (Mainly Internet Explorer)
-Basic knowledge of Telephony Network concepts (GPRS, GSM, SMS, Gateway)
-Basic Knowledge and confidence with MS-Windows Operative System (from Win2000)
Customer Care
-Strong orientation towards Customer Satisfaction
-Attitude to the comprehension of user’s needs
-Ability to comprehend and explain in simple ways technical topics and subjects.
-“Can do” Attitude
Financial Knowledge
-Knowledge and perception of business impact linked to providing support to client experiencing a problem.
-Knowledge of financial impact of providing a service linked to a support contract
-Perception of client’s financial aspect linked to the application’s usage
Language
-Country Specific: Mother Tongue
-English: Good knowledge, written and spoken
-Italian: Spoken. Not necessary but desirable
Personal Attributes
-Strong orientation to result’s achieving
-Attitude to Problem Solving
-Decision making attitude, personal initiative and autonomy
-Ability to direct personal activities to achieve objectives
-Strong Attitude to Team Work
-Easy Interpersonal Communication Capability
-Patience and Tolerance in inter-personal relations
-net salary 350 Euro + bonus till 30% from salary ( depend on month results);
-lunch meal;
-after 3 months, laptop, mobile.
Clientul nostru este parte a unui grup international (Italia, Elvetia, Romania, Ungaria si Bulgaria), si activeaza in domeniul serviciilor IT&C, specializat in dezvoltarea si implementarea aplicatiilor web pentru vehicole si gestiunea flotei si in furnizarea serviciilor de tip ASP(Application Service Provider).
Business IQ is specialized in providing recruitment and selection services on the Romanian market. We focus on the specifics of your industry and help you make informed decisions about the right people for your business.
We help our clients communicate, attract and select the best professionals and support our partners in the area of image building and recruitment.