Job expirat
-Assures client¿s account functionality monitoring;
- Receives claims from the clients;
- Tries to solve problems signaled by the clients depending on the knowledge level;
- Provides training to client¿s personnel about application¿s functionalities and usage;
- Assures internal reporting as requested from management.
Key Competences:
- Strong orientation toward Customer Satisfaction
Informatics:
- Deep Knowledge of Microsoft Office package (mainly Outlook, Word, Excel)
- Deep Knowledge of Web Browsers (Mainly Internet Explorer)
- Basic knowledge of Telephony Network concepts (GPRS, GSM, SMS, Gateway)
- Basic Knowledge and confidence with MS-Windows Operative System (from Win2000)
Customer Care:
- Strong orientation towards Customer Satisfaction
- Attitude to the comprehension of user¿s needs
- Ability to comprehend and explain in simple ways technical topics and subjects.
-¿Can do¿ Attitude
Financial Knowledge:
- Knowledge and perception of business impact linked to providing support to client experiencing a problem.
- Knowledge of financial impact of providing a service linked to a support contract
- Perception of client¿s financial aspect linked to the application¿s usage
Foreign languages:
- English: Good knowledge, written and spoken
- Italian: Spoken. Not necessary but desirable
Avand deschise peste 6.600 de birouri in 70 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectie si recrutare, gestiune de personal temporar sau permanent, calcul salarial si testare. Adecco in Romania este la momentul actual lider de piata, cu birouri deschise in 8 orase, si reusind in 2005, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 2.500 de noi locuri de munca.
