Job expirat
• Manage and resolve query resolution on P2P/T&E/Data Management queries in an accurate and timely manner (using Remedy, E-mail, any other available tools)
•Performing online checks on daily basis and documents re-routing to Bottom-line (AZ tool Webflo)
•Updating manual activity trackers
•Reviewing the requests from customer setup/changes and act as per the procedures
•Root cause analysis of queries
•Proactive controls for avoidance of future errors
•Vendor statement reconciliations
•Sending reminders, payment advises to suppliers(customers)
•Resolution of suppliers queries, discrepancies
•To maintain good working knowledge of customer requirements, to share with team and to actively participate in building and maintaining successful customer relationships.
•Ensure that all processes and transactions are completed accurate and on time in accordance with pre-defined controls.
•Deliver a professional and consistent service to European Business Services’ customers, both internal and external, using European Business Services and clients systems and processes in line with agreed service levels
•To carry out all reporting requirements accurately and within the specified time scales
•To maintain processes in order to meet internal and external customer needs and to continuously strive individual and overall performance.
•Understand query raised by customer update Remedy as per the query and the taken action.
•Search for relevant Information in the system.( AZ SAP ,IMF Inbox Workflow)
•Provide information on status of Invoices, links to intranet sites, relevant contact information (fax, telephone)
•Routing out of scope issues to internal teams for further resolution.
•Create case/sending e-mail and tracking them till closure
•Calling Customers for resolution.
•Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing teams
ENGLISH and GERMAN or ITALIAN or SPANISH or FRENCH or PORTUGUESE - advanced
•teamwork
•accurate,
•Communicative, Good Interpersonal Skills,
•energetic,
•customer oriented
•logical thinking
•willingness to learn
•integrity
•energetic, confident and assertive person
•good communication skills
JobFix
...este o solutie viabila pentru cei aflati in cautarea unui loc de munca sau a unei alternative mai avantajoase. Este suficient sa expediati un e-mail care sa contina CV-ul dumneavoastra pentru a se putea beneficia de toate serviciile oferite de echipa noastra de specialisti in recrutare si plasare de personal.
Proiectul JobFix are un sistem de valori care se defineste in primul rand printr-o mentalitate deschisa si flexibilitate in abordarea problemelor.
De asemenea echipa noastra dovedeste spirit de initiativa, dorinta de atingere a unui nivel profesional ridicat, ambitie si nu in ultimul rand putere de munca.
JobFix crede in sansa tuturor de a se afirma pe plan profesional si este alaturi de fiecare dintre dumneavoastra.
Garantat !
