Job expirat
- Provide support to the Bank’s personnel for all s/w applications, via phone/email;
- Provide basic support for hardware, peripherals, network access; provide basic administration of computer accounts and passwords; troubleshoot computer problems; determine source of the problem and advice on appropriate action;
- Provide basic support for Microsoft Windows Suite and other software as assigned;
- Serve as liaison between users and other Bank’s departments to resolve the raised issues;
- Keep track of user requests; assign priority to the requests according to their importance, i.e., emergency, immediate, high priority, moderate, general or suggestion;
- Monitor e-mail, messages, and related information for support inquiries;
- Other duties as assigned.
Education/ Training
- A college education or technical degree is preferred.
Skills and knowledge:
- Knowledge of common Microsoft Office Suite. Ability to analyze and solve problems is required;
- Experience in troubleshooting, hardware, network problems is desirable;
- Be able to handle a variety of activities in a busy office;
- The person must have well-developed interpersonal, organizational, and problem solving skills and be a team player with a desire to provide a high level of customer service;
- A positive attitude is a must;
- Ability to multi-task is essential;
- Ability to teach other persons on the use of technology is a plus;
- Work evenings & weekends if required, in shifts;
- Read and write English in order to understand and interpret written procedures and the software.
The applicants will have the great opportunity to join an important and constantly growing organization. Career development opportunities and an excellent working and rewarding environment are offered.
ALPHA BANK ROMANIA is part of the largest Greek financial group, Alpha Bank Group, with 130 years experience in banking sector. The first foreign bank to come to Romania after 1990, ALPHA BANK ROMANIA provides the whole range of products and services to the consumer market segment as well as complex banking solutions to the business and corporate customers.
In line with our growth strategy on the Romanian market, we are currently expanding our team in Bucharest as well as in the country.
All applications will be treated in strictest confidence. Only short-listed candidates will be contacted for an interview.
