Job expirat
- Answers a special phone line in the time frame agreed in SLAs and using agreed language and expressions,
- Records the necessary information related to different events (incidents, requests, etc.) issued on different ways to the ICT team, assigns the right priority to the events logged by phone, mail or specialized application and tries to find a solution as fast as possible.
- Escalates a case that requires a longer (than the SLA) solving time to 2nd or 3rd line support or external providers, calls back the clients for asking or offering additional information or for notify about different stages of a case, goes to the client''s location to perform different support task related to an opened case,
- Applies the solution in order to solve the event, logs the solution applied, if applicable, adds the solution to the Knowledge database, closes the open case and if applicable, notifies the user and obtain the confirmation of the event resolution
- Configures and installs ICT hardware or software according to the procedures provided by 2nd or 3rd line support.
- Last year of studies or graduated;
- Advanced knowledge of MS Operating Systems and MS Office;
- Proficient in English language, verbal & written.
ING Bank Romania is part of ING Group, a global financial services company of Dutch origin with 150 years of experience, providing a wide array of banking, insurance and asset management services in 59 countries, having over 114,000 employees.
ING Bank Romania celebrates 14 years of presence on the Romanian market, being the first international bank to open a local branch after 1989. ING Bank offers products and services to individuals, families, small businesses, large corporations, institutions and governments.
ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people.
At ING people who deliver results will be fairly recognized and rewarded. People with the right mentality enjoy an unbeatable combination of challenges and early responsibility. And people joining ING will be connected to a wealth of training, development and career opportunities. Combine all of these and you’ll have what s in it for me’ for new recruits.