Job expirat
Position Responsibilities:
• Provide first level support for end-users in terms of IT applications and general computer usage;
• Provide first level support for bank customers for the usage of the Electronic Banking applications of the bank;
• Start-up the diagnostics procedure for the issues presented by end-users or by bank customers ;
• Identify the problems, propose solutions (where possible) and assist the end-users and the customers to use the applications;
• Submit for analysis to the second level of support the issues that cannot be solved and track their resolution;
• Get feedback from end-users and bank customers about the performance of the applications and other issues;
• Makes proposals for improving the IT applications functionality and general IT infrastructure;
• Administration of user access rights for the Internet Banking application;
• Test and document special changes in the IT applications
Key Requirements
• Proven experience of more than 1 years in the intensive use or installation of computers;
• Working experience in production environments with Microsoft Office tools (Word, Excel, PowerPoint, Access, etc.), different mail clients and Internet based applications;
• Knowledge in managing and maintaining specific computer applications;
• Experience in problems troubleshooting;
• Knowledge of customer calls management.
Work Attitude/Aptitudes:
• Degree or student in computer science, economic information systems, mathematics or equivalent;
• Flexible and able to work in high stress situations;
• Able to work on a flexible schedule, sometimes during week-ends;
• Problem solving and analytical skills
• Targeting the customer
Additional skills
• Attention to details, ability to focus on multiple tasks simultaneously;
• Positive attitude, excellent organizational skills, communication and interpersonal skills;
• Medium level of knowledge of English language ;
• Banking field experience a plus.
Banca Romaneasca este parte a Grupului National Bank of Greece (NBG), unul dintre cele mai mari grupuri financiare din Europa de Sud-Est. NBG a achizitionat pachetul majoritar de actiuni al bancii in decembrie 2003.
In ultimul an, Banca Romaneasca si-a consolidat pozitia pe piata romaneasca marindu-si semnificativ cota de piata pe segmentul clienti persoane fizice. Banca Romaneasca dispune de o retea nationala formata din 37 de unitati, urmand sa extinda numarul acestora la 47 pana la sfarsitul anului 2005.
Grupul NBG este cel mai mare grup financiar din Grecia si are peste 160 de ani de experienta in domeniul financiar-bancar. Fondat in anul 1841, NBG a fost listat la Bursa de Valori din Atena inca de la infiintarea acesteia, in anul 1880. Incepand cu octombrie 1999, este listat si la Bursa de Valori din New York (NYSE).
Grupul NBG detine o retea de peste 900 de unitati bancare in tara si in strainatate si un portofoliu de peste 10 milioane de clienti.