Job expirat
Position Responsibilities:
- Provide first level support for bank customers for the usage of the Internet Banking application of the bank;
- Start-up the diagnostics procedure for the issues presented by bank customers;
- Identify the problems, propose solutions and assist the customers in their implementation;
- Submit for analysis to the second level of support the issues that cannot be solved and track their resolution;
- Administration of user access rights for the Internet Banking application;
- Test and document any changes in the Internet Banking application.
Key Requirements
- Proven experience of at least 1year in the intensive use or installation of computers;
- Working experience with Microsoft Office tools (Word, Excel, PowerPoint, Access, etcl.), different mail clients and Internet based applications;
- Knowledge in managing and maintaining specific computer applications;
- Experience in problems troubleshooting;
- Knowledge of customer calls management.
Work Attitude/Aptitudes:
- Degree or student in computer science, economic information systems, mathematics or equivalent;
- Flexible and able to work in high stress situations;
- Able to work on a flexible schedule, sometimes during week-ends;
- Problem solving and analytical skills
- Customer oriented
Additional skills
- Attention to details, ability to focus on multiple tasks simultaneously;
- Positive attitude, excellent organizational skills, communication and interpersonal skills;
- Excellent command of English language;
- Banking field experience a plus.
In noiembrie 2003, cel mai mare grup financiar din Europa de sud-est, grupul National Bank of Greece (NBG), a achizitionat pachetul majoritar la Banca Romaneasca.
Datorita suportului financiar al actionarului sau majoritar, National Bank of Greece, in februarie 2006, Banca Romaneasca si-a majorat capitalul social cu 68 milioane Euro, ajungand in prezent la o valoare de peste 112 milioane euro. In prezent este detinuta in proportie de 88,70% de National Bank of Greece, si 10,18% de Banca Europeana pentru Reconstructie si Dezvoltare.
Grupul NBG are o prezenta puternica in 5 tari din Sud-Estul Europei, o retea in plina dezvoltare de peste 850 de sucursale, 21.000 de angajati si o cota de piata regionala de aproximativ 10% din creditele acordate persoanelor fizice.