Helpdesk Agent- English & French speaker

WNS Global Services (Romania)

08-01-2014 | EXPIRA LA 07-02-2014

Job expirat

RESPONSABILITATI

- Handle all incoming e-mails and telephone inquiries and requests in a timely and professional manner
- Analyze information and develop solutions to meet the customer’s business and technical requirements
- Extraction of daily reports from system


CERINTE

- Proactive in solving day to day issues
- Good knowledge of accounting flow
- Excellent communication, analytical , details oriented
- Result oriented
- Fast learner
- Team player
- Initiative and innovativeness
- Very good knowledge of Excel
- Understand customer requirements in order to offer support In his daily job
- Focused on customer needs
- Nice to have SAP experience


DESCRIEREA FIRMEI

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!