Job expirat
The candidate will be member of EMEA Global Engineering and Support Team. This team has responsibility for all aspects of Engineer and Support for Oracles 100+ office in the 40+ Countries in the EMEA region.
The role will encompass second level operational support for the Bucharest office and all VOIP locations in EMEA. End Users Support Issues will be logged via internal first level Global Helpdesk or End User Self Service Logging Systems. Operational support will be accomplished with other team members, but this role will be expected to accomplish a large proportion of these first level issues.
¿ Candidate will be trained in house, but will need to have a strong Voice and Customer Service/Helpdesk Background
¿ Future involvement in projects, engineering, vendor evaluations etc will happen as career progresses.
¿ Ideal person will be ambitious, self motivated, self starter, who wants to join a team whose technology area has a large learning curve.
¿ Call Centre Engineering Projects and Operation support for Global Call Centre and ACD systems may also be part of this role.
¿ For internal candidates this role will be an IC2 level only
RESPONSIBILITIES:
Monitor EMEA Ticket Resolution Queues
Troubleshoot, resolve and escalate user requests as required.
Exercise judgment within defined processes and practices to provide operational support.
Devise unique solutions to troubleshooting when accepted processes are not working.
Complete user request/fault tickets in a timely manner, with updates twice daily, with escalation of issues if required
Develop Professional customer relationships, regular user update of ticket resolution, seek user confirmation of resolution prior to ticket closure
Ensure all projects adhere to GIT¿s standards and strategies, and work with Network and Voice Planning and Engineering groups where required
Project work may involve Team Member Assignments for project engineering and implementation.
Engineer may work on assignments, which require independent thinking, unique solutions, and are fairly complex.
Engineers will need to use established processes and make changes or devise new processes where needed to complete operational and engineering tasks.
QUALIFICATIONS:
Degree/Diploma in computer science or IT/Telecommunications discipline
Must have 2+ years of desktop support experience
Must have strong experience with Windows XP.
Must have strong skills with desktop applications such as Microsoft Office
Certifications are not required but are a big plus
Cisco Call Manager/VOIP experience a plus
Self-directing, self-motivating individual with ability to analyze data and select a course of action within defined processes and procedures
Cisco certification (CCNA level) deseriable
Demonstrated problem solving skills
Friendly, professional and thorough approach
Excellent verbal/written communication skills
Strong team player with ability to work individually
Please submit your CV in English! Thank you!
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
Do you speak Danish, Dutch, Finnish, Norwegian or Swedish?
BE ADMIRED FOR WHAT YOU DO.
Second to none. That\'s the respect, pride and experience our Finance Team enjoy. Join us, and you will be respected as a part of a company that has led the information management industry for nearly 30 years.
You will take pride in expertly solving business-critical problems for world-class organisations (including 98 of the Fortune 100) across the globe. The industry-leading training you receive, and in-depth contact you enjoy with the latest technology alongside other talented professionals will give you a career that simply does not exist elsewhere.
Thanks for visiting this site. Here, you can find out about Oracle\'s Global European Finance Center in Bucharest, the kind of work you will be doing, what we are looking for from you, career development, our benefits and the roles themselves. Bucharest represents a huge investment for us. Equally, this is a fantastic opportunity for you ¿ a chance to be admired across the globe.
Join our Global Finance Team in Bucharest now!
