Job expirat
Provide daily technical support to the business, both locally and as part of virtual EMEA team.
RESPONSIBILITIES:
- Provide daily technical support to the business, both locally and as part of virtual EMEA team.
- Troubleshoot PC / Printer hardware and software problems
- Provide first line support for server infrastructure
- Responsible for Win95 / NT and Windows 2000/XP support on desktop PC¿s and laptops
- Supporting the printing environment
- Supporting applications such as Microsoft Office, Netscape, Internet Explorer etc
- NT user administration if required
- Hardware / Software installation & upgrades
- Hardware / software troubleshooting and liaising with vendors for quick resolution
- Providing remote support to customers located at other Oracle sites
- Assist in Projects where required
- Updating IT support documentation
- New Starter and Leavers process
- Maintaining the PC setup environment
- Certificate / Diploma in Computer Science / equivalent would be beneficial
- 2 years experience supporting a Windows environment
- MCSE /MCP would be beneficial
- Proficient in the desktop Windows environment (Win95 / WinNT / Windows 2000 XP)
- Knowledge of Windows NT server an advantage
- Good knowledge of Internet technology, TCP/IP etc
- Good technical knowledge of computer hardware
- Excellent customer service skills
- Ability to multitask and manage multiple priorities
- Good written, verbal, interpersonal and teamwork skills. Willingness to participate in a remote team environment.
- Ability to work under stress and a continuously changing environment
- Self-motivated and hardworking
- Wishes to continuously update skills, undertake training courses and achieve certifications
Due to the dynamic nature of the business the details of this job description may evolve and change with time.
Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
the fast growth the Romanian IT & C Sector
the highly prepared specialists
the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it\'s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
