Job expirat
Provide daily technical support to the business, both locally and as part of virtual EMEA team.
RESPONSIBILITIES:
* Provide daily technical support to the business, both locally and as part of virtual EMEA team.
* Troubleshoot PC / Printer hardware and software problems
* Provide first line support for server infrastructure
* Responsible for Win95 / NT and Windows 2000/XP support on desktop PC¿s and laptops
* Supporting the printing environment
* Supporting applications such as Microsoft Office, Netscape, Internet Explorer etc
* NT user administration if required
* Hardware / Software installation & upgrades
* Hardware / software troubleshooting and liaising with vendors for quick resolution
* Providing remote support to customers located at other Oracle sites
* Assist in Projects where required
* Updating IT support documentation
* New Starter and Leavers process
* Maintaining the PC setup environment
QUALIFICATIONS:
* Certificate / Diploma in Computer Science / equivalent would be beneficial
* 2 years experience supporting a Windows environment
* MCSE /MCP would be beneficial
* Proficient in the desktop Windows environment (Win95 / WinNT / Windows 2000 XP)
* Knowledge of Windows NT server an advantage
* Good knowledge of Internet technology, TCP/IP etc
* Good technical knowledge of computer hardware
* Excellent customer service skills
* Ability to multitask and manage multiple priorities
* Good written, verbal, interpersonal and teamwork skills. Willingness to participate in a remote team environment.
* Ability to work under stress and a continuously changing environment
* Self-motivated and hardworking
* Wishes to continuously update skills, undertake training courses and achieve certifications
Due to the dynamic nature of the business the details of this job description may evolve and change with time.
Please submit your CV in English! Thank you!
