03-06-2010 | EXPIRA LA 09-06-2010
Job expirat
-Answering and recording to users incidents and requests (first level support);
-Solve or escalate the incidents in order to assure the resolution in defined time;
- Follow-up the incidents and requests assuring the resolution in defined time;
- Is responsible for basic troubleshooting (on desk or remote) for operating system, network connectivity, standard applications (like Office, SAP GUI), and proprietary applications (includes resolving calls related to user accounts, full range of MS Office Suite).
-Provides limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
Education:
- IT Degree, University Degree would be a plus (preferably in IT fields)
Professional experience:
- At least 6 months experience on a similar position
Abilities & Competencies:
- Experience in installing, configuring, upgrading and repairing Windows XP
- Experience in diagnosis of hardware problems on desktop and laptop computers
- Good knowledge of Microsoft Operating Systems for desktops and Office suite applications
- basic knowledge of Microsoft Operating Systems for servers, Windows Active Directory Management, Group/User Policy Objects; Windows Installer/MSI; sRIS.
- Familiar with WANs, LANs, VPN's, network management, routers, switches and firewalls.
- English language - intermediary level
We offer:
- 13th month salary
- Mini Bus transfer for the daily commuting to work
- Lunch tickets
- Professional infrastructure and multinational environment
- English courses
- Soft skill trainings
- Fitness center discount
We, the MGI METRO Group Information Technology GmbH, are the IT-Provider for the METRO Group. The METRO Group is one of the worldwide largest trading groups. In 31 countries 290.000 employees earn a turnover of about 64.3 Billion Euro. In Romania METRO Group is represented besides us by our sales divisions Metro Cash & Carry and Real Hypermarkets.
MGI - Leading edge in Information Technology
Be part of the best- Join us!
In Bucharest we conduct one of our ambitious Software Development Centers. We are responsible for the development of our outstanding Oracle based Merchandise Management System and our excellent Data Warehouse. In addition we run one of the biggest SAP installations in retail and one of the most important Networking Portals connecting all our employees around the globe. We are looking for ambitious and creative team players, who possess drive, initiative and enthusiasm to expand our location in Bucharest.
