Job expirat
Department: IT -Danone Romania
Contract duration: Unlimited
Location: Bucharest offices
Reports to: IT Infrastructure Manager
Job scope:
The Help Desk Officer is responsible for solving hardware and software problems (1st level help desk) and offering over the phone support to internal clients in troubleshooting.
Job responsibilities:
- Supports internal customers with various software and hardware issues via phone and not only, primarily focusing on application and hardware issues.
- Receives, monitors, and processes trouble tickets (requests) from internal customers (routing and review of tickets, with positive call closure).
- Is responsible for basic troubleshooting for operating system, network connectivity, standard applications, and proprietary applications within approved SLA guidelines.
- Performs network and desktop deployment execution and basic administrative task.
- Provides limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
- Manage the relationship with related service providers.
Education: Student or University degree
Experience: 1 year previous experience in similar positions (represents an advantage)
Competencies:
- Very good organization of work
- Responsibility, availability
- Strong customer service skills and telephone etiquette
- Strong documentation skills, problem solving skills and project follow up
- Good verbal & communication skills
- Problem determination and resolution skills
PC skills:
- Experience in installing, configuring, upgrading and repairing Windows XP Professional, desktop and laptops
- MS networking technologies, Ethernet based TCP/IP Networking Technologies;
- MS Office Suite; Norton Ghost; MS Project XP; Microsoft IE browser 4x/5.5/6.0; MS Windows 2000 Active Directory Management/Group Policy Objects
Languages: English language, good level, both written and spoken
COMPETITIVE SALARY PACKAGE!
World leader in 3 fast-growing businesses centered on health and well-being:
No. 1 worldwide in FRESH DIARY Products;
No. 1 worldwide for Packaged WATER (by volume);
No. 2 worldwide in BISCUITS & CEREAL Products.
Present in Romania since 1997, DANONE is the leader on the fresh diary products market; has one Fresh Diary Plant in Bucharest; the best national refrigerated distribution and employs around 500 employees in all functions, all over the country.
YOU MAKE A DIFFERENCE! SO DO WE.
Our values are:
- OPENESS: Curiosity, Agility, Simplicity;
- ENTHUSIASM: Boldness, Passion, Appetite for the lead;
- HUMANISM: Sharing, Responsibility, Respect of the other;
- PROXIMITY: Know how to stay close to each person in the world: colleagues, consumers and clients, suppliers, stockholders and society, become a part of their everyday lives.
