Job expirat
Department: IT -Danone Romania
Contract duration: Unlimited
Location: Bucharest offices
Reports to: IT Infrastructure Manager
Job scope:
-The Help Desk Officer is responsible for solving hardware and software problems (1st level help desk) and offering over the phone support to internal clients in troubleshooting.
Job responsibilities:
-Supports internal customers with various software and hardware issues via phone and not only, primarily focusing on application and hardware issues.
-Receives, monitors, and processes trouble tickets (requests) from internal customers (routing and review of tickets, with positive call closure).
-Is responsible for basic troubleshooting for operating system, network connectivity, standard applications, and proprietary applications.
-Performs network and desktop deployment execution and basic administrative task.
-Provides limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
-Manage the relationship with related service providers;
Education: Student or University degree
Competencies:
- Very good organization of work
- Responsibility, availability
-Strong customer service skills and telephone etiquette
-Strong documentation skills, problem solving skills and project follow up
-Good verbal & communication skills
PC skills:
-Experience in installing, configuring, upgrading and repairing Windows XP Professional, desktop and laptops
-MS networking technologies, Ethernet based TCP/IP Networking Technologies;
-MS Office Suite; Norton Ghost; MS Project XP; Microsoft IE browser 4x/5.5/6.0; MS Windows 2000 Active Directory Management/Group Policy Objects.
Languages: English language, good level, both written and spoken
World leader in 3 fast-growing businesses centered on health and well-being:
No. 1 worldwide in FRESH DAIRY Products;
No. 1 worldwide for Packaged WATER (by volume);
No. 2 worldwide in BISCUITS & CEREAL Products.
Present in Romania since 1997, DANONE is the leader on the fresh dairy products market; has one Fresh Dairy Plant in Bucharest; the best national refrigerated distribution and employs around 650 employees in all functions, all over the country.
YOU MAKE A DIFFERENCE! SO DO WE.
Our values are:
-OPENESS: Curiosity, Agility, Simplicity;
-ENTHUSIASM:Boldness, Passion, Appetite for the lead;
-HUMANISM:Sharing, Responsibility, Respect of the other;
-PROXIMITY:\"Know how to stay close to each person in the world: colleagues, consumers and clients, suppliers, stockholders and society, become a part of their everyday lives\".
For more information, we invite you to visit our corporate recruiting site: www.danonepeople.com
THANK YOU FOR YOUR INTEREST IN DANONE GROUP!
